State Farm® Insurance Agent Frank Buchanan

"Bait-and-Switch Tactics and Unauthorized Charges - Avoid This Agency! This insurance agency employs deceptive practices that could seriously jeopardize your finances. I was initially quoted $400 for a six-month policy, a price that seemed competitive. However, without any clear explanation, my premium mysteriously increased to $562 per month. I was told this would last a few months, even though I never agreed to it in the beginning. Few months turned into 5 months (policy was 6 months remember...) It turns out they lure you in with a low quote and then add a hidden "down payment fee" spread over several months. This fee was never disclosed during the initial quote process. Essentially, they bait-and-switch you into a much higher premium than initially advertised. After five months of enduring this exorbitant cost, I switched to GEICO. Not only did I receive better coverage (double the property damage and a matching deductible), but my premium was also significantly lower at $280 per month. To add insult to injury, even after confirming my cancellation with the agency, they still withdrew $521 from my account, causing an overdraft and additional bank fees. While I was eventually promised a refund of $371, again not the full 521$ because they didn't cancel it when I initially requested. And are trying to charge me for days where my new policy had already begun. I urge everyone to avoid this insurance agency at all costs. They engage in predatory pricing tactics and demonstrate a complete disregard for their customers' financial well-being. I will be filing a complaint with the Better Business Bureau and pursuing further action to ensure they are held accountable."

"Frank and his staff have always been very helpful with all of my insurance needs Highly recommend!"

"I would give it 10 stars if I could. Louren was so helpful. She made shopping for insurance so easy. I would recommend this agency to anyone shopping for insurance."

"I will never recommend this agency to anyone or family , after getting a quote 2-3 weeks before my old policy was up I asked should I wait till my old policy ends or pay now the lady helping said u can wait I’ll call ya then and do all paperwork and take payment - the time came no call I called and the. She told me it was almost double what she quoted me ! I asked why she said simply the price changed ! I said no way - she then said if u were to pay when I wired you it would have been the price I told ya - informed her u told me to it was ok to wait - she said sorry have a good day ! Nothing had changed on my end ! These people area rip off I went with farmers and the quote and payment was lower then state farm"

"Nice place to get good insurance for any vehicle... Staff is very helpful.."

"Helpful"

"The agent is the most professional I have ever had concerning my policy. Super easy to work with."

"Muy buen servicio en español muy amable y muy bien explicado"

"I trust State Farm and Frank Buchanan with all my insurance needs. Call Louren she is very knowledgeable and can answer any questions you may have. #likeagoodneighbor"

"Awesome place to have your insurance thru especially Louren she was super helpful anytime you need her!!"

"I was paying way to much for insurance and then one call to Louren and she saved me a lot of money she’s the best"

"Louren Hill is the best!! So helpful with any questions we have."

"Sierra has helped me so much with getting insurance recently! I just bought a new car, and needed to find a place and she recommended. Thank you Sierra!"

"Sierra Lopez is awesome"

"Overall a great and easy experience. Sierra was very helpful & answered all of my questions in a kind way. Would recommend!"

"sierra is so kind! and showed amazing customer service towards me"

"Louren Hill is best agent there is! Anytime I have questions she is there to answer my questions! Also, she has the best rates around! I definitely recommend her!"

"The employees were courteous and very helpful! They took time to help make sure I got the best policy for the best price! I'll be sure to recommend State Farm in Longview to everyone!"

"State Farm Insurance is a great insurance company. Our family uses State Farm for home, auto, and life insurance. We have a great agent and Louren Hill is very knowledgeable in all the insurance areas and has great customer service with any question you might have."

"Louren is amazing and does a fabulous job at doing everything she can to help! 10/10 recommend!"

"Been with State Farm for a while now. Staff was courteous and helpful during my transition in home and auto insurance. It was nice working with such knowledgeable people. Happy with the savings as well as addition coverage for my home and vehicles. Win win…"

"Loren is awesome ❣️❣️❣️"

"I Have dealt with this insurance agency multiple times, and I have no complaints whatsoever! Always a pleasant phone call, Sierra Lopez is fantastic to work with and has helped me a lot with different policies!"

"Louren is the best agent. She got us the best bundle for what we needed and saved us so much money each month!"

"Always helpful"