State Farm® Insurance Agent Frank Buchanan
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Vick
June 13, 2025
5
out of
5
rating by Vick
"Kaylee is great."
We responded:
"Thank you for your feedback, Vick. It's wonderful to hear that Kaylee provided you with such a great experience. We appreciate your support and look forward to continuing to serve your insurance needs."
Jay Copeland
June 10, 2025
5
out of
5
rating by Jay Copeland
"Great convenient help! Kaylee was awesome !"
We responded:
"Thank you, Jay, for sharing your positive experience with us. We're delighted to hear that Kaylee provided you with the convenient help you needed. Your feedback is greatly appreciated, and we're glad to have met your expectations. If there's anything else we can assist you with, please let us know."
Mike Arseneault
May 18, 2025
5
out of
5
rating by Mike Arseneault
"I have always had a good experience with State farm. They are a great company to work with."
We responded:
"Thank you, Mike, for sharing your positive experience with us. It's wonderful to hear that you've found working with State Farm to be great. We truly appreciate your feedback and your trust in us for your auto insurance needs."
Debbie Benner
May 15, 2025
5
out of
5
rating by Debbie Benner
"They are always there when I need them. Friendly staff. Quick service getting my needs taken care of. Wouldn't use anyone else."
We responded:
"Thank you, Debbie, for sharing your experience. It's wonderful to hear that our team has been able to meet your needs with friendly and quick service. Your trust and satisfaction mean a lot to us, and we're grateful to have you as part of our community."
ANN
May 13, 2025
5
out of
5
rating by ANN
"Kaylee has been incredible to work with!"
We responded:
"Thank you so much for your feedback, Ann. It's wonderful to hear that Kaylee has been incredible to work with. We appreciate your kind words and are glad to know you had a positive experience with our team. Your satisfaction is important to us, and we look forward to continuing to serve your auto insurance needs."
Bryan Karratti
May 12, 2025
5
out of
5
rating by Bryan Karratti
"I cannot express how appreciative I am of Frank Buchanan’s State Farm! Specifically, Mrs. Kaylee. She did amazing at finding me quotes for renter’s and auto insurance. It’s nice having someone to talk to that caters to your needs."
We responded:
"Thank you so much for sharing your positive experience with us. It's wonderful to hear that Kaylee was able to assist you effectively with your renter's and auto insurance needs. We strive to provide personalized service, and it's great to know that you felt well taken care of. Your feedback is truly appreciated, and we're glad to have you as part of our State Farm family."
Emily Delzell
May 11, 2025
5
out of
5
rating by Emily Delzell
"Very helpful"
We responded:
"Thank you, Emily, for your kind words and the perfect rating. It's wonderful to hear that you found our service very helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please feel free to reach out."
Mary
May 8, 2025
5
out of
5
rating by Mary
"Frank and all his staff are Very professional , nice and always helpful !!!"
We responded:
"Thank you, Mary, for sharing your positive experience with Frank and the team. It's wonderful to hear that you find everyone professional, nice, and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Sam Forester
May 8, 2025
5
out of
5
rating by Sam Forester
"Handled my issues in timely manner and saved me money."
We responded:
"Thank you, Sam, for sharing your experience. It's great to hear that your issues were handled promptly and that we could help you save money. Your feedback is truly appreciated, and we're glad to have met your expectations. If there's anything else you need, feel free to reach out."
Kristie Gallegos
May 8, 2025
5
out of
5
rating by Kristie Gallegos
"Been a customer for over 20 years 4 years at Frank Buchanan. This office is fantastic! Staff is so friendly and prompt to help you when you need it. When I moved I never thought that I would find such capable and great people again. I don't know if it is just State Farm but everywhere I go they are wonderful! I don't have to worry. Consider this office if you choose State Farm."
We responded:
"Thank you, Kristie, for sharing your experience and for being a loyal customer for over 20 years. It's wonderful to hear that our team has met your expectations and provided the friendly and prompt service you deserve. We're grateful for your trust and recommendation, and we're committed to continuing to provide the support you need. Your feedback is truly appreciated."
Susan Dehoff
May 8, 2025
5
out of
5
rating by Susan Dehoff
"These people are the best I love Lauren she helps me with everything I need for years"
We responded:
"Thank you for the great review, Susan. "
Hermon Harris
May 7, 2025
5
out of
5
rating by Hermon Harris
"Great rates and friendly and helpful. I just love talking to Kaylee."
We responded:
"Thank you for sharing your positive experience. It's wonderful to hear that you appreciate our rates and find our team friendly and helpful. Kaylee will be delighted to know that you enjoy your conversations with her. Your feedback means a lot to us, and we're glad to have you as a valued customer."
Cynthia Smith
May 2, 2025
5
out of
5
rating by Cynthia Smith
"I Always feel comfortable going into the office to pay my bill. They are even dog friendly."
We responded:
"Thank you, Cynthia, for sharing your positive experience with us. We're delighted to hear that you feel comfortable visiting our office and appreciate our dog-friendly environment. Your feedback is greatly valued, and we're glad to have you as part of our community."
Gunnar Smith
May 1, 2025
5
out of
5
rating by Gunnar Smith
"Very easy to work with and always answer the phone if I have any questions."
We responded:
"Thank you, Gunnar, for sharing your positive experience. It's great to hear that you find it easy to work with us and that we're able to promptly address your questions. Your feedback is truly appreciated, and we're glad to be of service."
David Wooten
May 1, 2025
5
out of
5
rating by David Wooten
"Been with them a couple years, always been easy to reach them and get stuff done."
We responded:
"Thank you, David, for sharing your experience and for being a valued customer over the years. It's great to hear that reaching us and getting things done has been easy for you. Your feedback is much appreciated, and we're here to assist you whenever you need."
Carl Stout
May 1, 2025
4
out of
5
rating by Carl Stout
"They have good service always willing to help you I think the price of insurance on the motorcycles a little high but the price on the RV is good"
We responded:
"Thank you, Carl, for sharing your feedback. It's great to hear that you've found our service helpful. We appreciate your thoughts on the pricing for motorcycle insurance and are glad to know you're satisfied with the RV insurance rates. Your input is valuable as we strive to offer competitive pricing and excellent service."
Littlnet Vickery
May 1, 2025
5
out of
5
rating by Littlnet Vickery
"Always there for me. Works to get the best prices."
We responded:
"Thank you for sharing your feedback. It's wonderful to hear that you feel supported and that we are able to provide you with the best prices. Your satisfaction is very important to us, and we're glad to be there for you."
Darren Wood
May 1, 2025
5
out of
5
rating by Darren Wood
"I have been with State Farm for a long time. I deal with Frank Buchann on Gilmet rd in Longview. Lauren is my go to whenever I have issues or needs. They're awesome to deal with!!!"
We responded:
"Thank you, Darren, for sharing your positive experience with us. It's wonderful to hear that Lauren and the team have been able to assist you effectively. Your trust and satisfaction mean a lot, and we're grateful to have you as part of our State Farm family. If there's anything else you need, we're here to help."
Laura Adams
May 1, 2025
5
out of
5
rating by Laura Adams
"Frank Buchanan State Farm takes good care of my insurance needs. They always do exactly what they promised!"
We responded:
"Thank you, Laura, for sharing your positive experience with us. It's wonderful to hear that our team has been able to meet your insurance needs and deliver on our promises. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Victoria Hammonds
April 26, 2025
5
out of
5
rating by Victoria Hammonds
"Highly recommend this agency"
We responded:
"Thank you, Victoria, for your kind words and for recommending our agency. It's wonderful to know that you had a positive experience with us. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please feel free to reach out."
Pamela Reynolds
April 24, 2025
5
out of
5
rating by Pamela Reynolds
"Lauren has been very helpful in assisting me with my surety bond renewal. It has been a pleasure working with her."
We responded:
"Thank you for sharing your positive experience with us. It's wonderful to hear that Lauren was able to assist you effectively with your surety bond renewal. We appreciate your feedback and are glad to know that working with her has been a pleasure. Your satisfaction is important to us, and we're here to help with any future needs you may have."
Ricky Canup
December 6, 2024
1
out of
5
rating by Ricky Canup
"Bait-and-Switch Tactics and Unauthorized Charges - Avoid This Agency! This insurance agency employs deceptive practices that could seriously jeopardize your finances. I was initially quoted $400 for a six-month policy, a price that seemed competitive. However, without any clear explanation, my premium mysteriously increased to $562 per month. I was told this would last a few months, even though I never agreed to it in the beginning. Few months turned into 5 months (policy was 6 months remember...) It turns out they lure you in with a low quote and then add a hidden "down payment fee" spread over several months. This fee was never disclosed during the initial quote process. Essentially, they bait-and-switch you into a much higher premium than initially advertised. After five months of enduring this exorbitant cost, I switched to GEICO. Not only did I receive better coverage (double the property damage and a matching deductible), but my premium was also significantly lower at $280 per month. To add insult to injury, even after confirming my cancellation with the agency, they still withdrew $521 from my account, causing an overdraft and additional bank fees. While I was eventually promised a refund of $371, again not the full 521$ because they didn't cancel it when I initially requested. And are trying to charge me for days where my new policy had already begun. I urge everyone to avoid this insurance agency at all costs. They engage in predatory pricing tactics and demonstrate a complete disregard for their customers' financial well-being. I will be filing a complaint with the Better Business Bureau and pursuing further action to ensure they are held accountable."
Justin
August 14, 2024
5
out of
5
rating by Justin
"Frank and his staff have always been very helpful with all of my insurance needs Highly recommend!"
We responded:
"Thank you so much for the kind words, Justin! It's fantastic to hear that you find our team helpful with your insurance needs. Your recommendation means a lot to us!"
April
August 14, 2024
5
out of
5
rating by April
"I would give it 10 stars if I could. Louren was so helpful. She made shopping for insurance so easy. I would recommend this agency to anyone shopping for insurance."
We responded:
"Thank you so much for your fantastic review! Louren is truly dedicated to making the insurance shopping experience as smooth as possible. We're delighted to hear that you found the process easy and would recommend us to others. Your support means the world to us!"
Charles Reed
August 14, 2024
1
out of
5
rating by Charles Reed
"I will never recommend this agency to anyone or family , after getting a quote 2-3 weeks before my old policy was up I asked should I wait till my old policy ends or pay now the lady helping said u can wait I’ll call ya then and do all paperwork and take payment - the time came no call I called and the. She told me it was almost double what she quoted me ! I asked why she said simply the price changed ! I said no way - she then said if u were to pay when I wired you it would have been the price I told ya - informed her u told me to it was ok to wait - she said sorry have a good day ! Nothing had changed on my end ! These people area rip off I went with farmers and the quote and payment was lower then state farm"
We responded:
"I'm sorry for your perceived poor experience in this situation. It is not unusual for rates to change, with any company, once a quote is over 30 days old and has to be rerun. I've looked into this situation specifically and the issue is that my office quoted you over thirty days ago and during that window of time some piece of information used in the algorithm to calculate your rate has changed. This could have been any number of things; credit, driving records updated, the values in the formula, etc. No agent with any company has any control over this type of situation or can tell you what specifically the cause was. I actually overheard your conversation with Louren in my office yesterday and she explained the issue several times very professionally and explained the timing issue and the calculation issue. She did not just say the price changed. I would be more than happy to discuss this issue with you if you would like. I can understand why you would be upset by this situation."